Returns & Refunds Policy

At Peak Performance Massage, we want you to feel confident shopping with us. If you're not completely satisfied with your purchase, we're here to help.

Please read our Returns & Refunds Policy below for information on returns, exchanges, refunds and faulty products.

1. Returns

We offer a 14-day return period for eligible products purchased through our online store.

To request a return, please contact us within 14 days of receiving your order.

To qualify for a change-of-mind return, your item must:

- Be unused and in its original condition.

- Be free from damage, wear or signs of use.

- Be returned in its original packaging, including all accessories, manuals and components.

- Be accompanied by proof of purchase or an order confirmation.

All returns are subject to inspection and approval before a refund or store credit is issued.

2. Non-Returnable Items

For hygiene, safety and quality assurance reasons, we cannot accept change-of-mind returns for:

- Products that have been used, damaged or altered after delivery.

- Products returned without their original packaging or accessories.

- Personal care or hygiene products that have been opened or used.

- Products returned outside the 14-day return period.

These exclusions apply to change-of-mind returns only and do not affect your rights under the Consumer Guarantees Act 1993.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, you may choose between:

- A refund to your original payment method.

- Store credit to use towards a future purchase.

Refunds will be processed promptly following approval. Please allow additional time for your bank or payment provider to complete the transaction.

Original shipping charges are non-refundable for change-of-mind returns.

4. Exchanges

If you would prefer to exchange an eligible unused product, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability and the same eligibility conditions outlined in our returns policy.

Any difference in product price or applicable shipping costs will be confirmed before the exchange is processed.

5. Faulty, Damaged or Incorrect Products

We take care to ensure every order arrives in excellent condition.

If your product arrives damaged, is faulty or is different from what you ordered, please contact us as soon as possible so we can help resolve the issue.

When contacting us, please include:

- Your name and order number.

- A brief description of the issue.

- Photographs of the product and packaging, where relevant.

Under the New Zealand Consumer Guarantees Act 1993, you may be entitled to a repair, replacement or refund depending on the nature of the issue.

Your statutory rights are not limited by our 14-day change-of-mind return period or by any manufacturer's warranty.

Where a product fails to meet applicable consumer guarantees, we will provide the appropriate remedy in accordance with New Zealand law.

6. Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot take responsibility for returned parcels that are lost or damaged in transit before reaching us.

If a product is faulty, damaged on arrival or incorrect, we will arrange or reimburse reasonable return shipping costs where required under the Consumer Guarantees Act.

Please contact us before sending any products back so we can provide the appropriate return instructions.

7. How to Request a Return

To begin a return or exchange, please contact Peak Performance Massage through our website.

Include your order number, the product you wish to return and the reason for your request.

Our team will review your enquiry and provide further instructions, including the appropriate return address.

Please do not send products back without contacting us first.

8. Your Consumer Rights

All products sold by Peak Performance Massage are subject to applicable New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded.

For more information about your rights, visit [Consumer Protection New Zealand](https://www.consumerprotection.govt.nz).

9. Contact Us

If you have any questions about your order, a return or a refund, please get in touch through our website.

Peak Performance Massage

Invercargill, New Zealand

Website: www.peakperformancemassage.co.nz.